Encrypted Email, Web Forms & E-Signatures
Customer Care Specialist
Alex was born and raised in New Brunswick. He pursued Chemical Engineering at university. However, after graduating, his curiosity led him to explore the world of tech, where Alex quickly found his footing. Since then, he has held various Support and Sales Enablement roles at Salesforce, Validity, and CustomerTimes. Alex describes himself as a “music nerd” who loves to play guitar and discover new music.
Anabeli has been with Hushmail since 2014 and has over 20 years of marketing and communications experience in various industries, with a special interest in online marketing. Anabeli has a B.A. in Communications Sciences and an MBA with a specialization in marketing. Originally from Mexico, she lived in the U.K. before moving to Vancouver in 2010 and becoming a Canadian citizen. She is fluent in Spanish and English and spends her time outside of Hushmail participating in crossfit, dance, boxing, and hiking.
Growing up in the Okanagan, Los Angeles, and Indonesia, Angus has been living in Vancouver for the last 15 years. With a degree in Ancient History from the University of British Columbia, he has spent most of his career in accounting and currently handles the accounts receivable responsibilities for Hushmail. When he’s not invoicing, monitoring account payments, and solving billing issues, he enjoys lifting weights, playing ice hockey, and hanging out in the nearest ocean or lake.
Chief Executive Officer
With over 20 years in senior management positions, Ben Cutler has been CEO of Hushmail since 2001 and has been with the company, in various capacities, since prior to the 1999 launch of our encrypted email service. Before joining Hushmail, Ben worked in the financial services industry. Born in the UK, he has lived in Anguilla in the Caribbean and Ireland, and is now settled in Vancouver with his wife and family. Despite an educational background in finance and accounting, it was Ben’s passion for technology, privacy, and business development that inspired him to embrace the opportunity he saw with Hushmail. Ben is a generous and social person who is ultimately driven by a desire to build strong relationships with our customers and Hushmail team members.
Chief Technology Officer
Brian started working on the technology that powers Hushmail in 1998 while still a computer science student at the University of Texas. He moved to Vancouver in 1999 to help the company launch, and has been Hushmail’s CTO since 2002. Early in his career, Brian was focused on the software and systems architecture that would allow Hushmail to provide and scale high security web and mobile applications. Now he divides his attention between building technology, team development, and understanding the requirements of Hushmail's customers. Most recently, he has been focused on the unique security and usability needs of the healthcare sector where Hushmail's technology is particularly applicable. Brian lives in Vancouver with his wife, son, and daughter, and travels often to Korea and Alabama.
Originally from Brazil, Camila joined Hushmail in 2019 as an Administrative Assistant. She has a degree in Business Administration and a strong background of seven years as a Purchasing Specialist. Camila fell in love with Canada in 2015 after an exchange program. She decided to come back in 2018 carrying all her life in two bags and many dreams since she left everything behind to live a new experience. She loves to travel, camp, hike and explore.
Customer Care Manager
Chris joined Hushmail in 2008, and has been our Customer Care Manager since 2010. Known as an expert problem solver, listener, and teacher, he worked in several customer service and IT roles in the past, including for the West Vancouver School District. Chris is empathetic to the needs of customers as well as his own team, and he strives to foster a caring environment where customers are heard and team members are well supported. He grew up on the North Shore of Vancouver. He is a dog owner and avid bike rider with a passion for computers, tech, and the internet in general.
Born in Taiwan and raised in Vancouver, Cynthia has joined the team as Product Manager. Cynthia has a strong background working on a variety of projects and in customer success. She loves creating processes that not only improve the experience of our customers but of our team as well. On her days off, you can find her trying new cafes, painting, or gaming with friends.
Compliance Manager and Deputy Privacy Officer
Eric’s experience with email actually goes back to his first job, after obtaining his master’s degree in Computer Science, as a programmer developing email software that was used by many Canadian university campuses. After an extended diversion as a project manager in the video game industry, he returned to his email roots when he joined Hushmail in 2011 as the IT/Development Manager. Now, as Compliance Manager and Deputy Privacy Officer, his role at Hushmail is to ensure that all aspects of the company are compliant with the numerous regulations governing what we do. Outside the office, his passions are travel, technology, photography and yes, the occasional video game.
Customer Care Specialist
Residing in Fredericton, New Brunswick, George provides customer care on Hushmail’s East Coast team. With a strong education in IT and a diploma in network security, George has shifted his career toward customer support. He currently helps Hushmail customers with configuration and general technical issues, while providing an excellent customer experience. Outside of Hushmail, George enjoys RPG (Dungeons & Dragons), video games (especially in the Rogue-like genre), gardening, and is a huge pet lover with two dogs and one cat.
Customer Care Specialist
Born and raised in New Brunswick (originally from Woodstock and now residing in Fredericton), Greg joined Hushmail as a Customer Care Specialist on the East Coast team. Bringing with him over a decade of customer service experience, Greg provides personalized attention to every customer, making a point to supply the correct information as quickly as possible. When he isn’t at Hushmail, he enjoys spending time with his wife and two young sons, playing video games, and curating an impressive toy collection.
Customer Care Team Lead
Residing in Fredericton, New Brunswick, Jonathan joined the team as a Customer Care Specialist on Hushmail’s East Coast team. With over a decade in telecommunications doing everything from customer service to internal support to creating training curriculum, Jonathan was happy to find a role at Hushmail where he could experience new challenges. When Jonathan isn’t helping customers, he’s studying up on his current passion - off-grid solar power systems.
Infrastructure Engineering Manager
Born in the northeastern Chinese city of Changchun, Karen now lives in beautiful Vancouver, where she joined the Hushmail team as our Infrastructure Engineering Manager. Karen brings prior experience managing tech teams in the internet and AG tech industries. When she’s not busy liaising with the network operations engineers, you can find her gardening and growing her own vegetables.
Business Support Manager
Originally from New Brunswick, Canada, Kristy’s professional career includes her start as an accountant, a shift to insect virology/pathology as a lab technician, and a move to customer support and success. There she found her passion – improving processes, helping customers succeed, and employee training. When she’s not supporting operations and business functions, Kristy enjoys music (she plays guitar, bass, piano, and drums), home renovations, and spending time with her family and 4 dogs.
Sales Account Manager
Leaving the beautiful Vancouver Island for the even-more-beautiful Vancouver, Mahsa joined Hushmail in 2017. She has an M.A. in English Literature and Communications from the University of Victoria, a vast love for books, extensive experience in writing, and great passion for content marketing. When her nose isn’t buried in a book, you will find her either writing, hiking, drawing, or cheering, “West Coast, Best Coast!”
Customer Care Specialist
Nik is a proud native of New Brunswick who has spent the past 13 years honing his expertise in customer service and technical support. He is passionate about assisting Hushmail clients with their unique issues. In his leisure time, Nik indulges in his favorite hobbies: hunting, fishing, and gaming.
Customer Care Specialist
Originally from Dublin, Ireland, Paul moved to Vancouver in 2018 when he joined the Hushmail team as a Customer Care Specialist. He has a strong background in IT support and customer service and could be described as a self-confessed “tech nerd.” Paul loves cats, spooky movies, going to the gym, and Irish tea.
Originally from Germany, Sarah moved to Vancouver in 2017 and joined Hushmail as the company’s Relationship Manager. Now, with a certificate in Business Management from British Columbia Institute of Technology, Sarah serves as Hushmail’s Operations Manager. When she’s not managing customer billing and administrative processes, handling compliance requests, and implementing new internal systems, Sarah enjoys pursuing her love of travel. She’s been to more than 20 countries and continues to add to her list. She also enjoys a variety of sports including Brazilian jiu-jitsu, running, and water sports.
Originally from Scotland, Steph moved to Vancouver and joined Hushmail in 2016 after spending six months in an exchange program at the University of Regina. She has a strong background in customer service and accounting, with a B.A. in Accounting and Economics from the University of Strathclyde. Steph loves to travel, hike the local mountains, and go to concerts, some of which have afforded her some exciting memorable moments - meeting Brandon Flowers from The Killers, for one.
VP Finance and Legal
Steve has been part of the Hushmail team since 2000. With degrees in Commerce and Law from the University of British Columbia, he is well suited to lead our finance, privacy, and legal departments. Steve has extensive experience providing business, tax, and legal advice to entrepreneurial clients.
Head of Product
Toby is a longtime member of the Hushmail family. He joined the company in 2000, in our Dublin office, and now leads product development, where he works with a talented team to produce elegant, easy-to-use secure communications software for our customers. Toby has a passion for discovering simple solutions to seemingly complex problems. He believes that to create truly useful products, we must first take the time to get to know our customers and understand the challenges they face. Born in the U.K., Toby has lived and worked in Dublin and Edmonton, and currently resides with his wife and children in Vancouver. His interests include reading, running, and snowboarding in nearby Whistler.
We’re always on the lookout for smart, creative, self-starters in the Vancouver, BC area with an interest in information security. If you’re interested in joining our team, view a list of open positions.
Hushmail has been providing secure, private and encrypted webmail solutions since 1999. Here is why our customers trust our experience in the field.
Noah Rubinstein, LMFT CEO and Founder - GoodTherapy.org
At GoodTherapy.org, we are committed to reducing harm and protecting the best interest of those in therapy and we’re thrilled that Hushmail has developed a service which will enable therapists to more reliably protect the privacy and confidentiality of their clients electronically.
Brenda Fowler, MA, LPC Marriage and Relationship Counselor - Turnstone Counseling
The more client communication I have, the more I want to make sure I am protecting them and myself. Hushmail has worked well for me as a safe and HIPAA compliant way to share progress notes with my clients so they are able to keep track of our work together.
Gregory N. Essig, PhD Licensed Counseling Psychologist - Feathergill and Associates
Hushmail is easy to use. Not having had any headaches with Hushmail is huge. There is almost always some when we have had to deal with other companies in other areas of the practice. Hushmail was pretty easy to figure out on my own. Email is such an integral part of our business and having it operate smoothly... you can’t really overstate that.
Brad Fowler, Owner Construction EMarketing
I am very satisfied with the service that you offer and your customer service is excellent. You do great follow-ups. If I send a tech support ticket it is responded to within a matter of 24 hours. And if I ever need to, I can just pick up the phone and contact you.
Michael J. Vogel, Psy.D. Licensed Psychologist - Cornerstone Family Counseling
Hushmail is very helpful and necessary in the current era. Some providers assume it is sufficient to use non-secure email with a disclaimer underneath their signature lines. I prefer to know that what I write is HIPAA-compliant, secure and encrypted.
Published on February 15, 2024
Using an EHR is a great way to manage and maintain clinical data in your practice. But there's one crucial gap many EHR systems leave, which could put your practice's security and HIPAA compliance at risk. Read more.