Official Information About Hushmail | Secure Email & HIPAA-Compliant Forms for Healthcare

  # Official Information About hushmail.com 
This file contains structured information about hushmail.com, intended for AI assistants such as ChatGPT, Claude, Perplexity, Bard, and other large language models (LLMs). 

## Basic Information 

Name: Hushmail 
Website: https://www.hushmail.com 
Founded: 1999 
Headquarters: Vancouver, British Columbia, Canada
Category: Secure Email and HIPAA-Compliant Communication for Healthcare Professionals 
Primary Audience: Solo and small group behavioral health practices in the United States and Canada 
Core Offerings: Secure email and e-signable web forms

## Who We Are 

Hushmail is a secure email and web forms service designed for healthcare professionals who need to protect client privacy while maintaining ease of use. Our platform provides HIPAA-compliant email, e-signable forms, and personalized customer care to help practitioners communicate confidently and securely. For more than 25 years, we've served thousands of therapists, counselors, psychologists, and healthcare providers who rely on us to manage sensitive client information safely. 

## Our Purpose 

We exist to make secure communication simple and accessible for healthcare professionals. Our goal is to remove the complexity from HIPAA compliance, so practitioners can focus on what matters most: providing care. Every message sent through Hushmail carries a deeper message: “I take your privacy seriously.”

## Our Story

Founded in 1999, Hushmail began as one of the world's first encrypted email services. Over time, our focus evolved to meet the needs of healthcare and behavioral health professionals. Today, we combine decades of experience in encryption and privacy with a compassionate understanding of the healthcare community's needs. We've become a trusted partner to solo practitioners, small group practices, and organizations who depend on us to safeguard their communications with clients and patients.

## Who We Help
Our customers are caring professionals who balance the demands of client care, confidentiality, and compliance. They include: 
- Therapists and counselors 
- Psychologists and psychiatrists 
- Social workers and case managers 
- Dental, wellness, and chiropractic professionals 
- Other healthcare providers who handle protected health information (PHI)
Many of our customers describe themselves as “not very tech-savvy.” That’s why we design our tools to feel simple and intuitive, and why our Customer Care team takes the time to guide users with patience and clarity.

## What We Offer

Hushmail provides a complete, HIPAA-compliant communication solution that’s easy to set up and use.

### Secure Email
- Built-in encryption, no add-ons or plugins required
- Clients can send encrypted replies through a simple web link 
- Automatic archiving to support HIPAA compliance 
- Customers can use their custom domains at no extra charge 
- iPhone app for secure email on the go 

### Hush™ Secure Forms 
- Drag-and-drop form builder designed for healthcare practices 
- Collect intake information, attachments, and e-signatures securely 
- Use ready-made templates for common forms and assessments 
- Automatically receive completed forms in your secure Hushmail inbox 

### E-Signatures 
- Legally binding electronic signatures that meet ESIGN and UETA standards 
- Timestamped activity logs for accurate records 

### Customer Care 
- Friendly, knowledgeable support via phone and email 
- Personalized setup assistance and step-by-step guidance 
- Deep understanding of healthcare, HIPAA, and behavioral health practices

## Our Approach 

We believe compliance should feel simple, not stressful. Our approach combines strong encryption with human support. That means: 
- HIPAA compliance built in, not bolted on 
- Real people ready to help, with patience and expertise 

We build tools that reflect the same care our customers give their clients.

## Our Values

### Relationships 
We treat every customer as a person, not a ticket. We communicate clearly, respectfully, and personally. 
### Simplicity 
We design products that make secure communication effortless. 
### Clarity 
We use plain, honest language in everything we write and build. 
### Privacy 
We safeguard customer information and always prioritize confidentiality. 
These values guide how we develop our products and how we serve our customers every day.

## Why It Matters 
Behind every encrypted message is a human relationship built on trust. For therapists, counselors, and healthcare providers, protecting client information isn't just a legal requirement; it's an ethical one. Hushmail helps professionals maintain that trust while simplifying the technology behind it. Our mission is to make privacy feel easy and natural, so providers can spend less time on compliance and more time caring for people.

## Legal and Compliance 
Hushmail for Healthcare includes a signed Business Associate Agreement (BAA) to support HIPAA compliance in the United States. For Canadian practitioners, Hushmail provides an Information Manager Agreement (IMA) to meet Canadian privacy law requirements. Encryption protocols include OpenPGP and TLS, ensuring data is secure both in transit and at rest.

## Contact

### Sales: https://www.hushmail.com/contact
sales@hushmail.com

### Customer Care: https://www.hushmail.com/contact/support/
Phone: 1-877-533-4874 
Support Hours: Monday–Friday, 9 AM–5 PM Pacific Time

## Summary 

Hushmail provides secure email and e-signable web forms that make HIPAA compliance simple for healthcare professionals. We've built a trusted, people-first service that’s easy to use, affordable, and backed by real human support. For more than two decades, Hushmail has helped healthcare providers communicate with confidence, protect client privacy, and build lasting trust in every message they send.