Private Message Center

A safe home for sensitive client conversations

For your clients who use traditional email services, you can exchange secure messages and web forms protected with a passphrase on our private message center. The message center is simple to use, and, most importantly, it supports extra security measures that ensure the privacy of your conversations.

Reading a secure email

Recipients who are not using Hushmail receive a link to a secure web page where they can read your email and fill out your web forms. The first time someone receives a secure email on the web, they are asked to create a passphrase. They will need this passphrase to access any future emails sent using Hushmail.

Replying to a secure email

Replying securely to messages is easy. When you send someone an encrypted message, they receive an email sent to their regular email address with a link to a secure web page where they are asked to create a passphrase. Once the passphrase is saved, your recipient is able to securely read and respond to the initial message, as well as any future messages.

Supports your HIPAA compliance

Our message center seamlessly transfers the secure benefits of Hushmail to your recipients even if they don’t have a Hushmail account of their own. Messages, attachments, and web forms sent through the message center are encrypted and passphrase protected. If you're on a Hushmail for Healthcare plan, all messages to and from your clients are saved in your HIPAA-compliant archive, ensuring you’re well prepared in case of an audit.

Optional security question

If your recipient hasn't used Hushmail before, you can require that they correctly answer a security question before creating their passphrase. This is a good way to verify your recipient’s identity when you initiate a conversation.

Message expiration

As an extra security measure, messages containing sensitive information remain in the message center for a certain length of time. By default, that time is two weeks, but we can set it to whatever you need.

We have a plan that's just right for your business

Hushmail for Healthcare includes Encrypted Email, Secure Web Forms, a Private Message Center, and optionally Electronic Signatures. We'll include a signed Business Associate Agreement (BAA) and Email Archiving to help with your HIPAA compliance.

Overview

Starter

$
9.99
per month

Recommended

$
19.99
per month

Custom

Please contact us for custom pricing
Encrypted email accounts 1 Up to 5 Up to
Secure web forms Up to 2 Up to 5 Up to
Electronic signatures Not included Included Included
Private message center Included Included Included
Business Associate Agreement HIPAA Included Included Included
60-day money back guarantee Included Included Included
Form building credit Bonus $50 $100 $100 $200
Encrypted Email
Webmail (desktop & mobile) Included Included Included
Works with email apps (e.g. Outlook) Included Included Included
Hushmail for iPhone Included Included Included
Custom domain (@yourcompany.com) Included Included Included
Send & receive encrypted file attachments Included Included Included
Email aliases Unlimited Unlimited Unlimited
Storage (per email account) 10 GB 15 GB 15 GB
Secure Web Forms
Monthly form submissions Unlimited Unlimited Unlimited
Maximum pages per form Unlimited Unlimited Unlimited
Ready-made form templates Included Included Included
Calculated questionnaires (e.g. PHQ-9) Included Included Included
Design your own forms Included Included Included
Receive form submissions as PDFs Included Included Included
Conditional field visibility Included Included Included
Share forms with colleagues Not included Included Included
Body charts Not included Included Included
Electronic Signatures
Sign on desktop and mobile Not included Included Included
Detailed activity records Not included Included Included
ESIGN and UETA compliant Not included Included Included
One signer per form Not included Included Included
Multiple signers per form Not included Not included Coming soon
Private Message Center
Maximum clients per month Unlimited Unlimited Unlimited
Clients can send secure replies Included Included Included
Automatically expiring messages (2 weeks) Included Included Included
Customization & Branding
Custom logo Not included Included Included
Custom secure web form accent color Not included Included Included
Remove Powered by logo from forms Not included Not included Included
Customer Care
One-on-one setup assistance by phone Included Included Included
Technical support by phone and email Included Included Included
Online knowledge base Included Included Included
Security & Compliance
Business Associate Agreement HIPAA Included Included Included
Email archiving HIPAA Included Included Included
Information Manager Agreement (Canada) Included Included Included
Two-step verification Included Included Included
Encryption OpenPGP & SSL OpenPGP & SSL OpenPGP & SSL
Domain Administration (if using a custom domain)
Standard email forwarding Included Included Included
Catch-all email forwarding Included Included Included
Manage user accounts Not included Included Included
Expand all features

All prices displayed are in US dollars. Taxes may apply. Full refund if you cancel within 60 days.

Hushmail for Small Business includes Encrypted Email, Secure Web Forms, a Private Message Center, and optionally Email Archiving and Electronic Signatures.

All prices displayed are in US dollars. Taxes may apply.

Hushmail for Law includes Encrypted Email, Secure Web Forms, a Private Message Center, and Email Archiving, and optionally Electronic Signatures. Plus, we'll sign an agreement with customers in the U.S., Canada and the U.K. to seek judicial protection for the account, if necessary, on the basis that the contents are privileged, providing extra protection for your communications.

All prices displayed are in US dollars. Taxes may apply.

Hushmail for Personal Use includes Encrypted Email, Secure Web Forms, and a Private Message Center, with an email address ending in , , , or . Custom email domains are not available on this plan.

All prices displayed are in US dollars. Taxes may apply.

From the Blog

Can I send a HIPAA-compliant fax?

Published on November 14, 2022

Do you need to send faxes in your practice? We’ll tell you how you can ensure that they’re secure and HIPAA compliant. Read more.

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